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Store Policies

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Money Order. We do not accept personal checks.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by Money Order. To order by Money Order, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If an item is uniquely engraved for you, the sale for that item is final. ORDERS CAN BE CANCELED OR MODIFIED ONLY if you contact us at 215-696-9874 and cancel an order PRIOR TO ENGRAVING. HandEngravingGallery.com (the "Gallery") was established to provide a cost effective way of linking world class artists directly with customers. As a result, most items are shipped directly from artists to customers, or dropshipped. The Gallery will provide refunds if a customer cancels an order with adequate time for the Gallery to contact an artist and prevent shipment of an item. Once an item has been shipped, then all disputes must be resolved directly between you (the customer) and the artist. ANY PROBLEM WITH AN ORDER MUST BE REPORTED TO THE GALLERY BY PHONE OR EMAIL WITHIN 5 BUSINESS DAYS OF DELIVERY TO THE CUSTOMER. If a problem is not reported within 5 business days of delivery the sale is final. In the event of a dispute, the Gallery will provide information necessary to contact an artist to customers and will try to facilitate a prompt resolution of the dispute.

Delivery Information

Delivery charges are calculated on a per-product basis based on the location from where individual items ship. Please make note of the delivery charges associated with each item.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service by phone, fax, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially and effectively.